Privacy Policy

Cool Hand HVAC, LLC

Last Updated: September 10, 2026


Introduction

Cool Hand HVAC, LLC ("Cool Hand HVAC," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us — including through our website (coolhandhvactn.com), phone calls, and SMS/text messaging communications.


Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, and email address
  • Service Information: Details about your HVAC issue, property address, and appointment preferences
  • Communication Data: Records of calls, text messages, and other correspondence with Cool Hand HVAC
  • Consent Records: Documentation of your opt-in to receive SMS communications from us


How We Collect Your Information

We collect your information through the following means:

  • Inbound phone calls: When you call Cool Hand HVAC, our AI voice agent may answer your call and collect your name, contact information, and the nature of your HVAC issue.
  • SMS/Text messaging: After your call, we may send you a text message to confirm your service details or schedule an appointment. Your information is used to facilitate this communication.
  • Verbal consent: When speaking with our AI voice agent, you will be informed that you may receive a follow-up text message. A confirmation text is then sent, and messages are only delivered to customers who reply YES to confirm consent.
  • Website forms and direct contact


SMS / Text Messaging

Cool Hand HVAC operates an SMS messaging program to send you appointment confirmations, service updates, and HVAC-related communications.

  • Opt-In: You opt in to receive SMS messages by verbally consenting during an inbound call with our AI voice agent and replying YES to a confirmation text message.
  • Opt-Out: You may opt out at any time by replying STOP to any message we send. After opting out, you will receive a final confirmation and no further messages will be sent.
  • Help: Reply HELP to any message for assistance, or contact us directly at (615) 630-9099 or coolhandhvacservices@gmail.com.
  • Message Frequency: Message frequency varies based on your service activity and appointment schedule.
  • Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
  • We do not share your phone number or SMS consent with third parties for marketing purposes.


How We Use Your Information

We use the information we collect to:

  • Respond to your HVAC service inquiries and schedule appointments
  • Send appointment confirmations, reminders, and service updates via SMS
  • Triage and follow up on HVAC issues reported during your call
  • Improve our customer service and business operations
  • Comply with applicable laws and regulations


How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

  • Service providers: Third-party vendors who assist us in operating our business (e.g., scheduling software, SMS delivery platforms), under confidentiality obligations
  • Legal requirements: When required by law, court order, or governmental authority
  • Business transfers: In connection with a merger, acquisition, or sale of business assets


Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide ongoing services, and comply with legal obligations. You may request deletion of your data at any time by contacting us.


Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of SMS communications at any time by replying STOP

To exercise any of these rights, contact us at the information below.


Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.


Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.


Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.


Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Cool Hand HVAC, LLC

Burns, TN

Phone: (615) 630-9099

Email: coolhandhvacservices@gmail.com

Website: coolhandhvactn.com